Returns Policy

We have a 30-day return policy. To be eligible for a return:

-item must be purchased directly from It's Optimal, LLC.

-be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

-which means you have 30 days after receiving your item to request a return. 


    To start a return, you can contact us at 

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    If you've ordered the wrong model and would like to exchange it, please contact us at


    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at