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  • Optimal+ App Installation Guide

Optimal+ App Installation Guide

Download the Optimal+ App Here:

All Optimal+ Products arrive in Access Point Mode:

If your device is used or being relocated please see below on how to reset AP configuration. 

  • When a new device is first powered on, it doesn't have your home or office WiFi credentials pre-loaded. It needs a way to receive these credentials securely and efficiently. No action is needed here. The device will automatically go into AP mode.

  • The device is in AP mode, meaning it is broadcasting its own Wi-Fi network that does not connect to the internet but is open for direct connection from the app. You’ll need to connect to this network through your smartphone’s native wifi settings.

  • To find the label with the name of the AP network once the device is in AP mode, you can look at the physical device. The label on the back of the device will show the SSID of the AP network. Here’s an example:

 

     

    • Once connected to the device's AP network the app displays a screen where you’ll need to enter your home Wi-Fi network SSID and password. This is necessary for the device to connect to the home’s Wi-Fi network.

    • After entering the Wi-Fi name and password, click the "Connect" button in the app.

    • The device will exit AP mode and try to connect to the specified home Wi-Fi network using the provided SSID and password.

    • If the connection is successful, the device switches from AP mode to client mode, joining the home Wi-Fi network.

    • After the device has joined your home’s wi-fi network, you should be able to see it on your app, and change its temperature.

      Example of configuration flow:

      FAQs:

      FAQ 1: What to Do If Your Device Won't Connect to Home WiFi?

      Q: I entered my WiFi credentials and my device won't connect to my home network. What should I do?
      A: If you've entered your WiFi credentials and your device doesn't connect:

      • Ensure your router is plugged in and online.

      • Double-check the WiFi credentials you entered for accuracy.

      • Try moving closer to your WiFi router to improve signal strength.

      • If your device still won't connect, restart both your router and the device, then try again.

      FAQ 2: How to Reconnect if You Accidentally Unplug Your Router During Setup?

      Q: I unplugged my WiFi router during the setup process and now I can't connect. What's next?
      A: If you unplug your router during setup:

      • Plug your router back in and wait for it to fully restart.

      • Return to the Opti app and attempt to reconnect using the "Try Again" option.

      • If the device AP is broadcasting, select it to reconnect.

      • If issues persist, restart your device and try the setup process again.

      FAQ 3: How to Handle Connection Failures After Entering WiFi Credentials?

      Q: I've entered my WiFi credentials, but I keep seeing a "Connection Failed" message. What can I do?
      A: Connection failures after entering WiFi credentials can often be resolved by:

      • Checking for typos in the WiFi name (SSID) and password entered.

      • Ensuring your home WiFi is operating on a supported frequency band (2.4 GHz is typically more compatible than 5 GHz for many devices).

      • Restarting the Opti app and going through the connection steps again.

      FAQ 4: How to Manage Multiple or Repeated Error Messages After Successful Connection?

      Q: My device is connected, but I'm still getting error messages. What should I do?
      A: If you're receiving error messages despite a successful connection:

      • Ignore the error messages if you can confirm the device is connected (e.g., you can control it through the app).

      • Restart the app to clear any temporary glitches.

      • If error messages continue, document the occurrences and reach out to support for a more detailed investigation.

      FAQ 5: What to Do If You Can't Find Your Opti's Network Name?

      Q: My phone or tablet can't find the Opti device's network name (SSID) during setup. What should I do?
      A: If you can't find your Opti's network name during setup, consider these steps:

      • Restart Your Opti Device: Turn it off, wait 30 seconds, and turn it back on.

      • Move Closer: Ensure you're close enough to the Opti device.

      • Forget Other Networks: Your device might auto-connect to a known network. Forget other networks or disable auto-join temporarily.

      • Check for Interference: Reduce interference by turning off other electronic devices nearby.

      • Limit Connection Attempts: Only one device should attempt to connect at a time.

      Contact Support:

      For unresolved issues, reach out to Opti customer support for further assistance.

      Support@itsoptimal.com or call 386-678-4625