Its Optimal
What else should I consider?
Smart Technology
Our heaters are not just smart; they're geniuses in the world of water heating.
Ultrasonic Innovation
Experience the future with our ultrasonic flow sensing technology.
Unmatched Reliability
Feel secure with the last water heater you'll ever need.
Space Saver
Don't let a bulky tank take over your space.
Cost Efficiency
Keep your money in your pocket where it belongs.
Energy Conscious
Join the green revolution with a staggering 99.9% energy efficiency rate.
Top 5 FAQs
All what you need to know
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Quality Company = Quality Product
Easy Installation... I had zero issues with the product during installation. This was my first time doing such a project, so that speaks for itself. Quality components... all water heater screws and plumbing fittings are quality. I upgraded to better wall anchors than the ones supplied. Excellent Customer Service! You will see for yourself if you ever have to call ;) Highly recommended product! I am a very pleased customer.
Best customer service!
I just had my tankless opti18 installed a couple of month ago. It is working well, I can say so far so good. This review, at this point is to emphasize in the excellent customer service I received from Ryan. Before I ordered the unit he answered all my questions, same during the installation. Every time I called I got him on the phone. He is knowledgeable and always went the extra like to assist me. I have not received this customer service in a long, long time. The plumber and electrician also appreciated his assistance and they liked the product. They are already recommending it. We still need to make the wall look nice. Thank you
Good investment
I recently renovated my apartment, and tired of seen a big tank water heater inside taking a lot of space , I decided to go tankless. After seen several brands and reading some bad reviews and problems with those offered by the major chain stores, something caught my sight, OPTIMAL 18. I bought it, installed it and got working perfectly, it does what its specifications describes and the best of all....their costumer service support team. I had some cuestions before installation and Ryan spent some time explaining and guiding what was the best option for my needs. I highly recommend this brand looking for tankless water heater.
Best customer service
Had a simple issue during install that was just an oversight by the plumber. Called tech support and they resolved the issue within a few minutes. Extremely surprised by how well thought out the sensors and safety features were designed. This water heater will last.
Amazing customer service
Spent months researching tankless and found this product. Was hesitant at first but customer service inquiry yielded an amazing conversation with Ryan the head of customer service. Got an 18 installed. Upgrading to the WiFi unit on their site. Highly recommend not only for the product but the best customer service.